284
residents moved in successfully
Heart of Hale
Challenge
The client required full Customer Care and Experience management from mobilisation and pre-completion through the defect liability period. Appointed two months before practical completion, Conductor CX was required to design and implement systems, resident communications and operational processes at pace.
Response
Conductor CX worked closely with the developer, housing association (Sage Housing), contractor and building management teams to implement our full white-label service driven by a detailed CX and Customer Care strategy. We introduced our tried and tested frameworks, tailored documentation, resident communication plans, quality assurance and aftercare processes, centralising all services ahead of completions and handovers.
Impact
The project was successfully mobilised within two months, enabling coordinated completions and aftercare management. Strong collaboration across teams supported efficient operations, while 284 residents were successfully moved in, with consistent snag and defect resolution maintaining high satisfaction levels.
2
months from appointment to practical completion
1
of three projects with Related Argent