The Team

Charlotte Constance — Founder & Managing Director

Charlotte is Founder and Managing Director, bringing 25+ years’ experience in real estate marketing, customer experience and care.

She drives the elevation of customer experience, reduces operational and financial risk, strengthens reputation and delivers better-performing assets.

A social-impact investor, she is Strategic Advisor to Akou and a former Non-Executive Director of Orbit Homes.

Superpower: Positively Charged

David Stevens — Executive Director

David is Executive Director, bringing over 20 years of senior experience in investment banking and financial services to Conductor CX as well as more recently, his various impact investing and charitable roles.

He advises on systems, financial forecasting, budgeting and governance - ensuring every programme is rigorously planned and commercially sound before the team delivers. His background working with major institutions on large-scale, multi-stakeholder projects brings a precision and discipline that sharpens how Conductor CX operates and scales.

Superpower: Intellectually Earthed

Rianne Reading — Associate Director

Rianne is an Associate Director and Head of Customer Care, leading the frontline delivery of quality, care and maintenance across complex residential and mixed-use developments. With 15 years' experience in housing and construction - including senior roles at Berkeley Group and Ardmore - she brings deep, practical expertise built through direct engagement with residents, landlords, contractors and clients.

She leads teams at the point of lived customer experience, ensuring frontline insight is captured and fed back into service standards, journey design and performance improvement. If a resident has ever asked it, Rianne has answered it.

Superpower: Radiantly Resolute

Chloe Pearson — Head of Customer Engagement and Strategy

Chloe is Head of Customer Engagement and Strategy, specialising in the design and orchestration of end-to-end customer journeys across complex real estate and place-based developments.

She brings deep expertise in mapping customer needs, behaviours and decision points across the development lifecycle - translating insight into clear service pathways, touchpoint frameworks and measurable experience standards. Chloe works across residential, commercial and mixed-use environments, ensuring every customer journey is coherent, intentional and operationally deliverable.

Superpower: Architecturally Human

Dominique Kroon — Head of Insight and Strategy

Dominique is Head of Insight and Strategy, leading the development of customer insight, segmentation and data benchmarking that underpin experience strategy across residential, retail and mixed-use developments.

With over 15 years in the property sector including large-scale CX transformation programmes for major European retail destinations with Unibail-Rodamco-Westfield, she specialises in translating research and behavioural insight into clear strategic direction. Dominique ensures customer understanding is embedded into journey design, service models and operational decision-making across UK and international markets.

Superpower: Insightfully Decisive

Tara Hamilton — Business Operations and Delivery Manager

Tara is Business Operations and Delivery Manager, bringing a decade of experience across the health and wellness and residential property sectors.

Having set up her own business focused on delivering the highest quality of client service, and gone on to head up the customer service team at British Homesellers, Tara understands what operational excellence looks like from the inside out. She joined Conductor CX to ensure every programme runs with precision - and that the people within it are set up to thrive.

Superpower: Mercifully Meticulous

Deborah Morralee — Customer Experience Manager

Deborah is a Customer Experience Manager with over 15 years' experience in luxury residential customer experience, including high-profile schemes in central London - most notably with Argent at King's Cross.

A key point of contact for clients, contractors and residents on site, Deborah has been pivotal in overseeing the development and training of Conductor CX's delivery team since 2018. Her energy, expertise and commitment to genuine peace of mind for clients makes her one of the best in the business.

Superpower: Professionally Optimistic

Lauren Sadler — Senior Customer Experience Manager

Lauren is a Senior Customer Experience Manager with 11 years' experience across some of the UK's biggest and best housing and construction companies, including two 5-star housebuilders.

She has helped oversee some of London's most notable developments - including One Blackfriars, Chelsea Creek and London Dock - and brings the kind of hands-on, face-to-face stakeholder experience that makes complex projects run smoothly. For Lauren, resident satisfaction is always the bottom line.

Superpower: Personably Positive

Gyanendra Tewari — Senior Customer Experience Executive

Gyan is a Senior Customer Experience Executive with over 18 years' experience across real estate and IT, including time with Emaar - one of the largest developers in the Gulf region.

He brings a comprehensive understanding of the full customer journey, from exchange through to the end of the defect liability period. Dedicated to continuous improvement and a seamless resident experience, Gyan is always looking for smarter ways to raise the standard of service delivery.

Superpower: Kaizen and Kindness

Ian Wingrove — Customer Experience Manager

Ian is a Customer Experience Manager with a strong track record across the luxury new build sector, including high-profile schemes with CapCo at Lillie Square, Riverstone in Fulham and Vita Student.

He brings meticulous attention to front-end quality reviews and formal compliance, keeping the customer experience at the forefront of everything he does - from pre-completion inspections through to handover and aftercare.

Superpower: Driven to Deliver

Wendy Edwards — Customer Experience Manager

Wendy is a Customer Experience Manager with over 25 years in customer service and a decade of specialist expertise in the new build sector.

Having worked with Berkeley Homes and consulted on customer journey mapping for international developers, Wendy brings an exceptional understanding of both the UK purchaser and the overseas investor. Her focus is making every new home journey feel seamless - from first contact to settled resident.

Superpower: Overflowing Optimism

Casey Purdy — Customer Experience Manager

Casey is a Customer Experience Manager who began her career in hospitality before a passion for real estate drew her into aftercare management. Since relocating to London, she has worked on some of the capital's most prestigious developments, including projects in Goodge Street, Jermyn Street and Covent Garden.

Attentive and results-driven, Casey's experience spans handovers and defect management, operations, transactions management and project delivery. She is currently studying law at the University of London.

Superpower: Lawfully Logical

Kayshia Corette — Customer Experience Manager

Having worked in Customer Experience for 17 years, 8 of which have been within the property sector, Kayshia brings a wealth of experience to Conductor CX. Previous roles have seen her managing the entire customer journey from exchange to completion, including customer communications and quality inspections, managing the completions and handovers process shortly after practical completion, then assisting customers with their every need throughout the aftercare period and beyond.

Kayshia not only understands both the strategic and operational demands of the Customer Experience function, but she also possesses a high emotional intelligence, allowing her to connect with customers during the good times and empathise with them during the more challenging times, whilst always ensuring she goes the extra mile to make every outcome a positive one.

Superpower: Innately Empathic