50%+
Instagram growth, generating 366,000 impressions
One Crown Place - CX Strategy
Challenge
One Crown Place is a mixed-use estate each with distinct audiences. Without a unifying strategy, fragmented touchpoints risked delivering inconsistent digital and physical experiences to residents, office occupiers, visitors and guests.
Response
Conductor CX evolved the brand and aligned technology, processes and teams around a single CX framework - an 'Estate Hug' - connecting every asset under one vision. Workshops embedded the strategy while a parallel programme identified new international buyer audiences and grew the development's owned channels.
Impact
The estate achieved a unified Customer Experience with measurably improved collaboration across its component parts. Instagram followers grew by 50%, generating 366,000 impressions, while the LinkedIn following tripled extending the development's visibility and consistency across every customer touchpoint.
3x
LinkedIn following growth