494
homes across dual Park Hyatt-branded towers
One Nine Elms
Challenge
One Nine Elms is a 494-home dual-tower scheme with luxury apartments including the Park Hyatt-branded residences demanding exceptional Customer Experience to match world-class finish standards. The client needed an experienced team on site to take ownership of post-completion delivery, closing defects and preparing apartments for handover without disrupting residents.
Response
Conductor CX seconded a dedicated on-site team - Customer Care managers, handyman operatives and specialist French polishers - to manage the full post-completion programme, overseeing snag closeout, apartment readiness and resident handovers to a structured weekly reporting cycle giving the client full visibility on progress.
Impact
Conductor CX provides operational continuity, clear accountability and consistent standards across a development where quality expectations are uncompromisingly high. Issues are resolved quickly, handovers proceed smoothly, and the client receives structured weekly reporting throughout.
